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Help Desk Tier 2 Mac Windows

Job in Mountain View, Santa Clara County, California, 94039, USA
Listing for: Sharp Solutions Inc
Full Time position Listed on 2026-11-04
Job specializations:
  • IT/Tech
    HelpDesk/Support, Desktop Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR

Job Description & How to Apply Below

SSI is seeking a Help Desk Tier 2 Mac Windows professional. This is a full-time, benefits-eligible, onsite position based in the Mountain view, CA area.

Roles and Responsibilities:
  • Provide hardware and software support for Windows and Mac desktops and laptops.
  • Configure, test, and install printers, scanners, and network copier/printers.
  • Use computer images to install and configure laptops and PCs.
  • Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
  • Support users with file share and permissions issues.
  • Track, log, and report each service request.
  • Travel to Reno, NV, and Portland, OR, once a month.
  • Perform other duties as assigned.
    • Skills & Experience:
  • 1-2 years of related experience.
  • 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
  • Excellent problem-solving skills.
  • Knowledge of Windows operating systems.
  • Strong experience supporting iOS and MacOS upto Tahoe
  • Working knowledge of Microsoft Office Suite.
  • Excellent documentation, collaboration, and communication skills, both written and verbal.
  • Strong analytical skills and the ability to work as a creative self-starter.
  • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
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