Field Services Engineer - AV; Audio​/Visual) System Configuration & Desktop Support Specialist

Position: Field Services Engineer - AV (Audio/Visual) System Configuration & Desktop Support Specialist

Location:

Mountain View, CA

Work Arrangement:
Onsite

Employment Type:

Contract

Duration: 6+ Months

Pay Rate: $23.00/hr

SKILLS REQUIRED Primary (Must-Have):

• Mac OS & Windows Support (Minimum 2 years Mac Enterprise experience)
• AV System Configuration & Support (Neat Boards, Neat Pads, Neat Bars, Video Conferencing)
• VPN & Network Fundamentals (Zscaler, Global Protect, TCP/IP, Routing)

Secondary (Good to Have):

• Executive & Event AV Support (Director/C-level meeting assistance)
• Asset Management (Stockroom inventory, quarterly audits, laptop/peripheral dispatch)

POSITION OVERVIEW

Reporting to the Field Services Manager, the Field Services Engineer will deliver high-touch, onsite Audio/Visual (AV) and end-user computing support across the Mountain View facility. The candidate will solve critical hardware, software, and network issues for Mac and Windows environments while ensuring seamless operation for high-stakes executive and director-level meetings. This role addresses business productivity friction by providing rapid ticket resolution, conference room AV maintenance, and technical Lounge support within established SLAs.

ROLES

& RESPONSIBILITIES

• Deliver day-to-day onsite and remote end-user technical support for Windows and Mac hardware, software, peripherals, and Service Now incident tickets within defined SLAs.
• Manage end-to-end setup, configuration, maintenance, and troubleshooting of conference room AV equipment (Neat Boards/Pads/Bars, IP phones, iPads) and lead real-time technical support for executive-level meetings and events.
• Deploy, maintain, and support client tools and security platforms including JAMF, Intune, Okta, Zscaler, and Global Protect VPN across enterprise endpoints.
• Conduct daily AV device checks, manage stockroom inventory for laptops and peripherals, execute quarterly audits, and oversee hardware disposal processes.
• Provide hands-and-feet support for local server, network, and conferencing teams while assisting vendors with new AV equipment installations and onsite troubleshooting.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.