International Executive

Position: International Growth Executive
Job Summary
Luma Fertility is seeking a high-impact International Growth Executive to lead and scale its international patient services and medical tourism business. This role is responsible for end-to-end ownership of international patient acquisition, partner relationships, operational coordination, and revenue growth across global markets.
The role acts as a single-point leader for international patient operations, bridging global facilitators, agents, and partners with internal clinical and administrative teams to ensure seamless delivery and sustainable growth.

Key Responsibilities
1 . International Business Development & Partnerships

• Identify, onboard, and manage medical tourism companies, international facilitators, referral agents, and overseas partners

• Build long-term strategic relationships with medical tourism agencies, international facilitators, embassies, and corporate referral partners

• Drive market entry and expansion strategies across priority geographies (Middle East, Africa, SAARC, CIS, etc.)

• Negotiate commercial terms, referral structures, and partnership agreements

2.  International Patient Acquisition & Inquiry Management

• Own and manage international patient inquiries across website, Whats App, email, partners, and campaigns

• Ensure timely, accurate, and empathetic communication with prospective international patients

• Coordinate treatment plans, medical opinions, cost estimates, and doctor consultations

• Drive high conversion ratios from inquiry to consultation and treatment

3.  End-to-End International Patient Operations

• Manage the complete international patient journey including pre-treatment coordination, visa documentation support, travel and accommodation assistance, treatment scheduling, admissions, and post-treatment follow-up

• Act as a single coordination point between international patients and doctors, nursing teams, finance, operations, and front office

4.  Internal Coordination & Process Management

• Align internal stakeholders to deliver a premium international patient experience

• Develop and optimize SOPs for international patient handling

• Track service quality, turnaround times, and patient satisfaction

• Monitor operational KPIs and partner performance

5.  Revenue Growth, Reporting & Strategic Planning

• Own international patient revenue targets and growth metrics

• Prepare MIS reports covering leads, conversions, country-wise performance, partner productivity, and revenue forecasts

• Provide strategic insights to leadership on market prioritization, pricing, and partnership effectiveness

Candidate Profile
Mandatory Requirements

• 2–5+ years of experience in hospitality, Aviation, medical tourism, international patient services, or business development

• Proven experience managing international patient coordination and global partners

• Understanding of IVF or fertility services preferred

• Excellent English communication skills; additional languages are an advantage

• Strong ownership mindset with ability to manage growth and operations
Desired Competencies

• Strong commercial and patient-centric approach

• Excellent coordination and stakeholder management skills

• Process-driven and execution-focused

• Culturally sensitive with global exposure
Success Metrics

• Growth in international patient volume and revenue

• Strong partner productivity and retention

• High international patient satisfaction

• Seamless coordination and service delivery

• Strong international brand presence for Luma Fertility
Why Join Luma Fertility

• Opportunity to scale international growth for a premium fertility brand

• Direct leadership exposure and strategic involvement

• High-impact role with long-term growth potential