Senior Solutions Engineer

Job Title:

Dynatrace APM Engineer (Configuration & L2 Support)

Location:

Mumbai

Experience Level: Intermediate to Advanced (L2 Support)

Employment Type:

Full-time

Job Summary:

We are seeking a skilled Dynatrace APM Engineer with hands-on experience in configuration, administration, and L2-level support. The ideal candidate will have a strong background in application performance monitoring, cloud environments, and automation scripting, with a focus on optimizing observability and resolving complex monitoring issues.

Key Responsibilities:

• Configure and manage Dynatrace dashboards, alerting profiles, and ticketing system integrations.
• Perform One Agent and Cluster Node upgrades in Dynatrace Managed environments.
• Onboard and manage One Agents for Kubernetes and Open Shift workloads.
• Set up and maintain Active Gates, custom plugins, and synthetic monitoring configurations.
• Handle SSL certificate management, port checks, firewall configurations, and connectivity troubleshooting.
• Use Dynatrace for incident troubleshooting, log analysis, and root cause identification.
• Create, manage, and close Dynatrace support tickets, coordinating with vendor support teams.
• Implement and fine-tune Real User Monitoring (RUM) for web and mobile applications.
• Manage and monitor cloud-based environments (AWS, GCP, or other platforms).
• Recommend and implement improvements to monitoring configurations, dashboards, alert thresholds, and performance baselines.
• Develop and maintain automation scripts using Python or Shell scripting for monitoring and operational efficiency.

Required Skills & Experience:

• Proven experience with Dynatrace APM configuration and administration.
• Strong understanding of application performance monitoring, infrastructure monitoring, and observability principles.
• Familiarity with Kubernetes/Open Shift, Active Gates, and synthetic monitoring setups.
• Experience troubleshooting SSL, network, and connectivity issues.
• Hands-on experience with AWS, GCP, or other major cloud platforms.
• Scripting experience in Python or Shell for automation and customization.
• Excellent problem-solving, analytical, and communication skills.
• Experience with ITSM tools (e.g., Service Now, Jira, or similar) is a plus.