Network L2 Support

Job Description
Role Purpose
The position serves the following purpose
1. Support and Manage Network day-to-day operation.
2. Maintain up-time of overall Network services
3. Manage and mentor L1 Engineers
Areas Key Accountabilities/ Responsibilities (Based on SOW)
Key Deliverables
. Configuration management for the production hardware and software within the scope (routers, switches, firewalls etc. SDA Network, ISE, Wireless Infrastructure, and Wi-Fi Access Points) . Experience and hands on with Cisco Wireless LAN controllers, Cisco Prime, Wi fi Connectivity of user's issue. . Responsible in maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices.

This includes applying software patches and bug fixes, and upgrading software levels required to maintains manufacturer's support, to support required feature sets. . Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting and Health Monitoring and reporting. . Providing trend analysis and suggestion to remove waste and continuity improvement plan and execution. . Implementation and maintenance of standard operating procedures for maintenance of network devices .

Review and validation of operational and event management related reports prepared by L2 team . Managing and reporting on quarterly audit of all related administrative accounts . Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance. . Support and manage planned and unplanned outages . Procedural handbook along with KB should be populated / updated .

Manage team, internal and external stakeholders
Key Activities (Housekeeping) . Must have skills o Device Configuration management. o Backup Management. o WLAN Configuration fine-tuning. o Upgradation and management of Firmware (AP OS). o Online WLAN Network Dashboard. o Providing Availability and Security Reports of Wireless LAN o Creating of QoS and class definition on customer request. o Device Administrative activities like compression, QoS & policy configurations. o Vendor coordination
o Incident /Problem / Request Fulfillment / Change management o Checking of bandwidth utilization & traffic class and generate report for the same. o Perform Data, Compression and Application-wise analysis and provide recommendations. o Keeping track of license of all WAN Acceleration devices. o Proactive measures to be taken on Image/Firmware upgrades if required o Device Availability Report o Application-wise Analysis Report o Repeat Incident / Alert Analysis o Performance tuning suggest by OEM o Updation and maintenance of Availability, Capacity management o Risk Analysis and providing the mitigation plan o Continual Service Improvement Planning and executions o Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) o Preparing, maintaining and updation of SOP and KBase o Maintaining and updation of Infra AS IS / Infra Documents o Preparation of RCA for Major Incidents .

Good to have skills o Working knowledge of Cisco ISE o Working knowledge of Mobility Service Engine (MSE)
Key Interactions
Internal Nature
Interact with other domain team of and
IT for day-to-day operations . Manage support in network downtime and reboot approve for schedule activities and task . Manage support in implementing new IT projects, effective utilization of existing IT systems . Manage support in rollout of IT projects in . Ensuring smooth functioning of overall IT Operations of Convention Centre, NMACC, DAS, Plaza, Service Apartments and Office Space .

Communicate on other scheduled daily, weekly and monthly activities
External
RCP, Vendors, IT Service Providers, other
Domains, ISP 1. Hardware failure, installation, replacement
2. Preparing RCA and review it 3. Coordination with ISP for links with Circuit IDs
Role Requirements
Educational Qualifications .

B.Tech/BE or any graduate with equivalent qualification or experience. . Masters in IT would be preferred . Following Certification would be preferred - CCNP Enterprise /CCNA-Wireless / CCNP - Wireless
Experience (Type & Nature) . 5-6 years of experience for L2 role . Experience in Network data, wireless and AAA technology
Skills & Technical Competencies . As Lead Network Engineer, you will be responsible for troubleshooting and technical analysis of the customers networks.
. Troubleshoot and identify complex network problems affecting LAN, WAN, Internet connections and issues of end users . Have good knowledge of WAN/LAN network technologies, management, and monitoring . Have good knowledge of MPLS, QOS, Multicasting, IP schema. . Experience and hands on with Cisco Wireless LAN controllers, Cisco Prime, Wi fi Connectivity of user's issue. .

Experience with Catalyst switches, ASR/ISR routers .

Experience with routing protocols: OSPF, EIGRP, BGP . Excellent verbal and written skills and ability to document work. . Cisco Security…