Subject Matter Expert - BDS

Key Responsibilities:

- Handle region-wise dental/clinical technical queries from customers, partners,
- or internal teams.
- Provide accurate, clear, and professional clinical guidance over calls and other
- communication channels.
- Manage inbound and outbound calling processes related to customer queries
- and support.
- Understand customer concerns and resolve queries efficiently within defined
- TAT.
- Coordinate with internal teams (Operations, Planning, etc.) for complex query
- resolution.
- Maintain proper documentation of calls, queries, and resolutions in
- CRM/system tools.
- Ensure high customer satisfaction by delivering empathetic and solution
- - oriented support.
- Stay updated with dental products, procedures, and regional requirements.
- Follow SOPs, quality standards, and compliance guidelines.

Required Skills &

Competencies:

- BDS qualification with 1–2 years of relevant experience
- Strong clinical knowledge and ability to explain concepts clearly
- Excellent communication and calling skills
- Customer-focused mindset with problem-solving ability
- Ability to handle region-wise responsibilities and language preferences
- (preferred)
- Basic knowledge of CRM systems and MS Office
- Good documentation and follow-up skills.