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Job Description & How to Apply Below
Act as the first point of contact for all IT-related queries and issues.
Log, track, and monitor helpdesk tickets to ensure timely resolution.
Coordinate with IT engineers and vendors for escalated issues.
Provide updates to users regarding the status of their requests.
Maintain documentation of incidents, resolutions, and asset records.
Ensure compliance with IT policies and procedures.
Generate periodic reports.
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