Dynatrace Monitoring

Key Responsibilities:

1.  APM Tool Expertise

• Utilize APM tools like App Dynamics, Dynatrace, Grafana, etc., to monitor and analyze application performance.

• Evaluate and maintain dashboards to ensure optimal application health.
2.  Incident Management

• Conduct first-level analysis for incidents and provide detailed incident reports for P1 and P2 issues.

• Track downtime and ensure proactive monitoring to prevent critical failures.

• Maintain and update stakeholders regarding any identified application impacts.
3.  Reporting and Analysis

• Generate and analyze reports related to P1 & P2 incidents.

• Monitor success ratios of major applications using APM tools.
4.  Collaboration and Client Interaction

• Maintain effective relationships with clients to ensure smooth project delivery.

• Collaborate with team members to ensure seamless project flow and timely delivery of results.

Required

Skills and Experience:

• Proven experience working with APM tools such as App Dynamics, Dynatrace, Grafana, or similar.

• Proficiency in ticketing tools like JIRA, Service Now, or Mantis.

• Strong analytical skills for incident analysis and reporting.

• Ability to monitor and evaluate dashboards for identifying performance trends and potential issues.

• Excellent communication skills for stakeholder updates and client interactions.

• Strong organizational skills to manage multiple incidents and tasks simultaneously.

Preferred Qualifications:

• Certifications in APM tools or IT Service Management.

• Experience in proactive monitoring and optimizing application performance.

• Familiarity with ITIL processes is a plus.