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Job Description & How to Apply Below
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Job location :
Mumbai/Gurugram
Role:
Manager-Business Analyst
Division : BPO
Experience : 5+ years of experience in relevant role.
Role Summary
We are looking for a Business Analyst with strong expertise in requirement gathering and stakeholder engagement. The role involves working closely with business users, product owners, and technical teams to elicit, analyze, document, and validate business and functional requirements to support successful project delivery.
Key Responsibilities
Engage with stakeholders to elicit, analyze, and document business requirements
Conduct requirement gathering sessions including workshops, interviews, and walkthroughs
Translate business needs into clear Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and User Stories
Perform gap analysis , impact analysis, and process mapping
Collaborate with product owners, developers, QA, and project managers to ensure requirement clarity
Support UAT planning and execution , including test case review and defect triage
Maintain requirements traceability matrix (RTM)
Ensure alignment of requirements with business objectives and project scope
Manage requirement changes and support change control processes
Required
Skills & Qualifications
Bachelor’s degree in Business, IT, or a related field
Proven experience as a Business Analyst with strong requirement gathering exposure
Excellent stakeholder management and communication skills
Hands-on experience with BRD, FRD, User Stories, Use Cases
Knowledge of SDLC / Agile / Scrum methodologies
Strong analytical and problem-solving skills
Experience with tools such as JIRA, Confluence, MS Visio, Excel (or similar)
Good to Have
Experience in Agile/Scrum environments
Domain knowledge in Banking, Financial Services, Insurance, Healthcare, or Telecom (as applicable)
CBAP / CCBA or Agile BA certification
Behavioral Competencies
Strong attention to detail
Ability to work with cross-functional teams
Proactive and solution-oriented mindset
Ability to manage multiple priorities
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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