Job Description & How to Apply Below
We are looking for an experienced Application Support Engineer (Techno-Functional) with strong wealth and broking domain knowledge and solid expertise in MS SQL and PL/SQL . The role involves L2/L3 support for business-critical financial applications, ensuring high system availability, performance, and reliability in a fast-paced trading environment.
Key Responsibilities
Application Support & Troubleshooting
Provide Level 2 and Level 3 application support for wealth management and broking platforms
Diagnose, analyze, and resolve application issues using MS SQL, PL/SQL, and debugging techniques
Perform root cause analysis (RCA) for recurring issues and implement preventive solutions
Functional & Domain Support
Apply strong understanding of wealth management and broking operations to support business workflows
Assist business users by translating functional issues into technical resolutions
Support critical market-hour issues with minimal business disruption
Incident & Change Management
Handle incidents, problems, and changes as per ITIL best practices
Ensure timely resolution of issues while meeting defined SLAs
Coordinate with development, DBA, and infrastructure teams for complex issue resolution
Documentation & Knowledge Management
Create and maintain technical and functional documentation
Contribute to knowledge base and SOPs for faster issue resolution
Required Qualifications
Education
Bachelor’s degree in Computer Science, Information Technology , or a related field
Experience
4–5 years of experience in Application Support
Prior experience in Wealth Management, Broking, Capital Markets, or Financial Services is mandatory
Technical Skills
Strong expertise in MS SQL and PL/SQL
Application troubleshooting and debugging
Good understanding of database concepts and data models
Familiarity with ITIL processes (Incident, Problem, Change Management)
Functional Skills
Strong knowledge of wealth & broking business processes
Understanding of financial markets, instruments, and regulatory frameworks
Experience supporting trading, portfolio, or back-office systems is a plus
Soft Skills
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
Ability to work under pressure during market hours
Team-oriented with a strong customer-first mindset
✅ Ideal Candidate Profile
Application Support Engineer from Capital Markets / Broking / Wealth domain
Strong SQL + functional understanding
Comfortable working on-site and handling critical production issues
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