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Job Description & How to Apply Below
Job description
Mandatory experience:
- > 1 year of Disputes and chargeback experience.
- Prior experience in handling card disputes, including both fraud and non-fraud, is required.
- Familiarity with handling disputes using Visa's VROL (Visa Resolve Online) platform is strongly preferred.
- Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.
Language proficiency:
- Written English and second language proficiency level: B2 or higher
- Language Proficiency Check:
The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier.
- Additionally, all new hires must pass a mandatory language test. If a new joiner does not meet the required score on this test, their employment will be terminated instead of being moved to production.
Skills and requirements:
- Communication skills (communication with customers)
- Critical and analytical thinking
- Attention to detail
- Ability to multitask, critically analyze and interpret a situation & make difficult decision under the pressure of time
- Computer literacy and ability to conduct research on the Internet
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