TCC Wireless RSM - T-Mobile

Position: TCC Wireless RSM - T-Mobile.

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TCC Wireless - IN Munster - RSM - T-Mobile.

TCC IN Munster Full Time Regular Management MUNSTER, IN, US

2 days ago Requisition

Salary Range: $40,000.00 To $52,000.00 Annually

Full-Time Retail Store Manager

T-Mobile Premium Retailer – TCC Wireless

The Retail Store Manager (RSM) enjoys a fast-paced and high energy environment. As an RSM you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc.
• Ensures store compliance with audits and paperwork security management
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image

Minimum Qualifications

• High School Diploma or GED, College degree is a plus.
• Minimum 2 years’ experience in T-Mobile or other wireless retail environment retail.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, especially site P&L management.
• Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
• Ability to work nights, weekends, and holidays in a retail environment.
• This is a full-time role working minimum 45 hours per week
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plans for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker,…