Customer Service and Sales Specialist
Job in
Murray, Salt Lake County, Utah, USA
Listing for:
RG&T Solutions
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Sales
CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
Retail Lead Specialist to deliver an outstanding residential customer experience in home services. Serve as the primary in-office contact for homeowners—greet customers, identify HVAC, plumbing, and electrical needs, and connect them to appropriate service and maintenance solutions.
Key duties- Coordinate with field technicians by managing workflow, updating work orders, and communicating customer expectations clearly.
- Track sales opportunities, prepare estimates, and follow up to secure service and maintenance agreements.
- Coach front-line team members on sales scripts, systems, and customer-first best practices.
- Monitor KPIs such as conversion rate, average ticket size, and customer satisfaction; maintain accurate records using CRM and POS tools.
- Collaborate with operations and marketing to support promotions and improve processes.
- Resolve escalated customer concerns professionally and reinforce a culture of integrity and teamwork.
- Strong customer service and communication skills with the ability to assess needs across HVAC, plumbing, and electrical service areas.
- Proven ability to support sales through estimates, follow-up, and closing.
- Experience with CRM/POS systems and maintaining accurate documentation.
- Leadership capability to coach and guide team members.
- Professional conflict resolution and KPI-focused performance mindset.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).