Complaint Resolution Specialist; Healthcare & Insurance
Job Description & How to Apply Below
A prominent healthcare service provider in Muscat is seeking an Officer for Complaint Management. This role involves handling customer complaints across digital and walk-in channels, ensuring timely resolutions, and enhancing customer satisfaction. The ideal candidate has over 5 years of experience in a Contact Center, particularly in the healthcare or insurance sectors, and possesses strong interpersonal and problem-solving skills. A Bachelor's degree in a related field is required, along with proficiency in Excel and MS Office.
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