IT Operations and Asset Management Specialist
Job Description & How to Apply Below
IT Operations and Asset Management Specialist
- Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
- Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
- Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
- Design the IT Analytics Solution (ITAS) to enable data-driven decision‑making across ITSM, ITOM, and ITAM domains.
- Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
Job Description & Responsibilities:
- Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
- Implement proactive operational practices to reduce downtime and enhance service performance.
- Build a complete ITAM framework overseeing asset lifecycle stages—procurement, onboarding, utilization, maintenance, and retirement.
- Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
- Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
- Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
- Conduct root cause analysis using operational and asset data, recommending preventive actions.
- Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
- Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
- Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
- Support tool evaluation and implementation (e.g., Service Now ITOM/ITAM, BMC, Solar Winds, Manage Engine).
- Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
Qualifications &
Experience:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Experience:
Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles. - Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
- Experience with monitoring platforms (e.g., Solar Winds, Dynatrace, Zabbix, Nagios) and asset management tools.
- Hands‑on experience designing workflows and lifecycle processes for IT assets.
- Knowledge of CMDB structures, discovery tools, and integration methods.
- Experience building analytics dashboards using BI or IT analytics platforms.
- Strong skills in documentation, governance, and process standardization.
- Certifications such as ITIL, Service Now ITAM/ITOM, or related credentials are preferred.
- Excellent command of English, with Arabic proficiency considered an added advantage.
- Mid‑Senior level
- Full‑time
- Design, Engineering, and Project Management
- Information Services and IT Services and IT Consulting
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