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Job Description & How to Apply Below
We are seeking an experienced IT Support Engineer (Infrastructure & Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands‑on ownership of the entire IT production environment and ensure rock‑solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
As IT Support Engineer, you will be the go‑to technical expert responsible for the day‑to‑day operation, monitoring, and evolution of all on‑premise (and colocation) infrastructure, platforms, and office IT services in a fast‑moving commercial environment.
Key Responsibilities- Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi‑Fi, end‑user workplaces).
- Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data‑sovereignty requirements.
- Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
- Perform capacity planning and scalability improvements to support business growth.
- Lead change management and smooth, low‑risk deployment of updates and new solutions into production.
- Own incident, problem, and issue management – rapid resolution and root‑cause analysis for production incidents.
- Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
- Provide 2nd/3rd‑line support for office IT (network, VPN, Wi‑Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
- Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
- Contribute to IT budgeting, licensing, and asset lifecycle management.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- Minimum 4‑6 years of hands‑on experience in IT infrastructure and operations support.
- Strong working knowledge of:
- Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
- Networking (LAN/WAN, Cisco/Mikro Tik/Fortinet, VLANs, VPN, firewalls)
- Virtualization (VMware or Hyper‑V) and shared/NAS storage
- Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
- Monitoring tools (Zabbix, PRTG, Nagios, Solar Winds, etc.)
- Solid understanding of ITIL practices (incident, problem, change, capacity management).
- Experience running on‑premise or colocation environments under strict regulatory and data‑residency rules.
- Excellent analytical and troubleshooting skills with a proactive, “own‑until‑fixed” mindset.
- Good communication skills and ability to explain technical topics to non‑technical stakeholders.
- Intermediate or higher written and spoken English (Arabic is an advantage).
- Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
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