Technology Operations Manager

Technology Operations Manager

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets. We’re building a digital services aggregator platform with a strong telco foundation.

Since 2021, we have acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE.

As Technical Operations Manager, you will lead end‑to‑end operations of our Intelligent Network (IN), Value‑Added Services (VAS), and Online Charging Systems (OCS) — the core platforms driving FRiENDi’s customer experience and revenue performance. Integration with host operator(s) for services such as Data, Voice, and SMS — and ensuring the reliability of these connections — is a critical focus of this role.

You will manage system & application reliability, product enablement, SIM/eSIM and voucher life cycles, vendor coordination, and compliance with local regulatory requirements. This cross‑functional leadership role ensures that our digital and telecom services remain stable, secure, and continuously optimised — serving as the bridge between technical operations, vendors, and government agencies.

• Maintain exceptional platform uptime and operational reliability across IN, VAS, and OCS.
• Ensure 100% uptime for all integrations with host operator(s) in Oman.
• Implement structured KPI dashboards and reporting processes to track service performance, uptime, and SLA compliance.
• Lead accurate and timely management of SIM/eSIM orders and voucher life cycles, ensuring 100% system and HLR synchronization.
• Strengthen vendor management workflows, ensuring all partners meet FRiENDi Oman’s technical and performance expectations.
• Serve as FRiENDi’s focal point for external bodies and agencies (such as the Royal Oman Police, Public Prosecution, and telecom regulators).
• Deliver timely reporting, audit readiness, and zero non‑compliance against legal and regulatory obligations.
• Foster a high‑performance operations team culture focused on accountability and continuous improvement.

If you’re keen to lead complex telco operations, ensure national‑scale availability of services, and collaborate with multiple stakeholders across commercial, regulatory, and technical domains — this is your calling. We’re looking for someone unafraid to own outcomes, engineer continuity, and shape operations that underpin millions of customer journeys.

• Lead day‑to‑day operations of FRiENDi Oman’s IN, VAS, and OCS platforms, ensuring high availability and reliability.
• Collaborate with the host MNO to maintain end‑to‑end service integration across Data, Voice, and SMS.
• Manage SIM/eSIM and voucher lifecycle processes, ensuring accurate synchronisation with internal systems and HLR.
• Monitor platform performance using tools like Grafana or Zabbix, and resolve incidents through root cause analysis and escalation management.
• Track and report operational KPIs related to uptime, SLA compliance, and service quality.
• Coordinate with vendors, internal teams, and regulatory bodies to meet technical, legal, and performance standards.
• Support audit readiness, compliance procedures, and operational governance across all technical domains.

We’re seeking someone who embodies the following:

• Bachelor’s degree in Telecommunications, Computer Science, or a related technical field.

• 6–10 years in IN, VAS, or OCS platforms.
• Strong experience in managing MNO integration, SIM/eSIM, and real‑time service platforms.

Must‑haves:

• Strong knowledge of telecom service platforms including IN, OCS, VAS, SIM/eSIM, and voucher systems.
• Understanding of signalling protocols such as Diameter, CAMEL, and MAP.
• Hands‑on experience with monitoring and observability tools such as Grafana, Zabbix, or Dynatrace.
• Proficiency in Linux‑based environments for troubleshooting and analysis.
• Proven track record in incident response, SLA management, and service performance reporting.

Nice‑to‑haves:

• Certificatio…