Muscat, Sultanate of Oman | Posted on 08/12/2025
The Website Development / Support Engineer is responsible for maintaining, updating, and enhancing the bank’s websites to ensure accuracy, security, and compliance with internal and regulatory standards. The role involves updating content, developing new features, improving user experience, and collaborating with business, marketing, and IT teams to deliver timely website updates. The incumbent will also ensure that the websites reflect the bank’s branding, support digital campaigns, and maintain high availability and performance.
KEY RESPONSIBILITIES:
Website Maintenance & Content Updates
- Update website content (banners, products, announcements, press releases, campaigns) in a timely manner.
- Ensure website information is accurate, up to date, and compliant with regulatory standards.
- Manage CMS workflows and content approvals in coordination with business teams.
- Customize and maintain Word Press themes and plugins.
- Develop new pages, templates, and features as required by business units.
- Manage and optimize SQL databases used by Word Press for performance, backup, and recovery.
- Write and optimize SQL queries for reporting and troubleshooting website data issues.
- Monitor webserver performance (Apache, IIS, etc.), ensuring uptime, scalability, and security.
Security & Compliance:
- Ensure websites comply with bank security standards and regulatory requirements.
- Perform regular updates, patches, and vulnerability scans.
- Collaborate with IT Security to address website risks and incidents.
Performance & Availability:
- Monitor site performance, uptime, and responsiveness.
- Optimize sites for speed, SEO, and accessibility.
- Manage backups and ensure disaster recovery readiness.
- Work with marketing, digital banking, and product teams to deliver campaigns and promotions.
- Coordinate with IT infrastructure teams for hosting, SSL certificates, and server configurations.
- Apply patches, manage SSL certificates, and configure load balancing for high-availability environments.
- Provide technical support to internal stakeholders for website-related issues.
- Stay updated on Word Press, PHP, and digital banking website trends.
- Recommend improvements to enhance customer experience and digital engagement.
- Explore automation opportunities for website updates and monitoring.
Deployment & Server Management:
- Own end-to-end website deployment cycles, ensuring secure and compliant releases.
- Manage hosting environments, domains, and SSL certificates.
- Monitor servers for uptime, performance, and capacity planning.
- Coordinate with infrastructure teams to ensure scalability, disaster recovery, and business continuity.
- Implement automation tools for deployment and monitoring where applicable.
- Configure, monitor, and maintain SMTP servers for secure and reliable email delivery.
Business Control & Governance
- Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
- Omani Nationals only
- Minimum Diploma, Bachelor’s degree preferred in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in website development/administration.
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