Waitress

Overview

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

As Room Service Waitress you need to ensure the effective delivery of in-room dining services to guests of the hotel. Your key duties and responsibilities will be to ensure that the in-room dining service is delivered in line with the brand service standards, that orders are delivered on time having been thoroughly checked, and that tray clearance is done quickly. Additionally you will be required to fully participate in departmental training sessions to improve personal skills and service levels, interact with guests in an upbeat and friendly manner in order to maximize satisfaction, and capitalize on the returns to the hotel.

• Ensure the in-room dining service is delivered in line with the brand service standards and that orders are delivered on time after thorough checking.
• Ensure tray clearance is completed quickly.
• Fully participate in departmental training sessions to improve personal skills and service levels.
• Interact with guests in an upbeat and friendly manner to maximize satisfaction and capitalize on the returns to the hotel.

• High School diploma
• Previous experience in a Food & Beverage/Restaurant role
• Passion for teamwork
• Excellent guest service skills