Supervisor Non-Food

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To supervise daily operations of the Non-Food department, ensuring product availability, proper merchandising, stock accuracy, sales performance, and team effectiveness
, while maintaining company standards, safety, and customer satisfaction.

1. Operations & Sales

• Supervise daily non-food department operations.
• Ensure shelves are fully stocked, well-presented, and priced correctly.
• Monitor sales performance and support achievement of targets.
• Implement promotional plans and seasonal displays.
• Ensure correct product placement and planogram compliance.

2. Stock & Inventory Control

• Monitor stock levels and coordinate replenishment.
• Ensure accurate receiving, shelving, and stock rotation.
• Control shrinkage, damages, and returns.
• Proceed stock counts, cycle counts, and support audits.
• Coordinate with inventory and receiving teams.
• Ensure signage, labels, and price tags are correct.
• Manage seasonal and promotional displays.
• Ensure cleanliness and organization of the department.

4. Team Supervision

• Supervise, schedule, and guide non-food staff.
• Train staff on product knowledge and SOPs.
• Monitor performance and provide feedback.
• Ensure staff discipline, attendance, and grooming standards.

5. Customer Service

• Handle customer inquiries and complaints professionally.
• Ensure high levels of customer satisfaction.
• Support staff in resolving customer issues.

6. Compliance & Safety

• Ensure compliance with company policies and SOPs.
• Ensure security procedures to prevent theft.
• Follow audit and compliance requirements.

High school diploma or equivalent (Bachelor’s degree).

• 2–4 years of non food retail experience,
• Previous supervisory or team-lead experience preferred.
• Experience in a hypermarket or large retail environment.
• Strong leadership and team-management skills.
• Good understanding of non-food categories (electronics, home, textiles, etc.).
• Stock management and merchandising knowledge.
• (POS, inventory systems, Microsoft excel).
• Good communication and customer-service skills.
• Ability to work under pressure and meet targets.
• Accountability and integrity.
• Problem-solving mindset.
• Flexibility to work shifts, weekends, and holidays.

• Stock availability and accuracy.
• Shrinkage and damage control.
• Customer satisfaction scores.
• Team productivity and attendance.

Mid-Senior level

Full-time

Management and Manufacturing

Retail