Junior Customer Support Engineer

Technical Support:
Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product .
Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process

Problem Solving:
Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.

Customer Communication:
keep customer proactively informed , maintain a professional and courteous demeanor .

Product Knowledge:
Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
Stay updated on product changes, updates, and new features.

Escalation Management:
Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution.
Follow up with customers to ensure that escalated issues are resolved satisfactorily.

Feedback Collection:
Gather feedback from customers regarding their experiences with the service provided.

Collaboration:

Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call.
Should be able to check environmental parameters such as earthling for the proper functioning of product. .