Retail Advisors

The post-holder will work closely with and report to the Retail Managers across the range of activities covered by the post.

• To assist in ensuring excellence in the delivery of New Start Highland retail service to the public

• Ensuring excellence in customer service is delivered consistently in all transactions
• Communicating clearly and effectively with other members of the team and the general public.
• Acting within the values and culture of New Start with accountability and professionalism.
• Liaising with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image.
• Communicating clearly and effectively with other members of the team and the general public.

• Undertake day to day activities relative to the operation of the shops including assisting in the pricing, display, and sale of items.
• Assist the Retail Supervisor in monitoring and maintaining every aspect of the service in respect of ensuring consistency of quality of items offered for sale.
• Till operation duties including the overseeing of monies received ie float and banking.
• Assisting with the training, support and coordination of volunteers.
• To provide cover in other retail premises when required.

• Ability to deliver a high level of quality customer service.
• Committed to ensuring a neat and orderly working environment.
• Ability to work on own initiative and to deadlines.

• Previous retail experience.
• Previous experience working with volunteers and or people with vulnerability issues.
• Previous supervisory experience.

• Awareness and understanding of the retail sector.

• Previous retail experience.

• You have a natural flair for engaging with customers and thrive in a customer facing role.
• You're confident to proactively approach customers and discuss their needs.
• You're able to build positive relationships within the store.
• You've got a dedicated work ethic.
• You want to work in a team environment where everyone is welcome, and you can have fun.
• You have great attention to detail for our products.
• You have a willingness to learn and a positive and friendly attitude.

• Previous experience working with volunteers and or people with vulnerability issues.
• Previous supervisory experience.