Supportive Team Lead

Overview

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CA $49,177.00/yr - CA $53,108.00/yr

Position Title: Supportive Housing Team Lead

Posting Number: 25-048

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $28.26-$30.52 per hour

Schedule: 12:00pm-5:00pm Wednesday; 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: August 15, 2025

Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

The Team Lead of Supportive Housing is accountable for carrying out the duties of a Housing Support Worker and providing support to less experienced Housing Support Workers, including:

• Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
• Following prescribed policies and procedures associated with Property Management;
• Supporting tenants through a PSR approach;
• Advocating on behalf of tenants with community agencies;
• Attending to overdoses and administering naloxone;
• Providing specialized support to Supportive Housing (SH) staff in the delivery of programs and services to tenants; and
• Providing operational assistance to the Manager of Supportive Housing

• Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• Assisting with case management by identifying potential problems and reporting any difficulties;
• Providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• Monitoring client mental health and substance use and determining when to provide additional support;
• Recognizing, analyzing and responding to potential emergency situations;
• Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• Assisting tenants in navigation of Ministry services;
• Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
• Contributing to the evaluation of tenants  progress and preparing related reports;
• Supervising and supporting tenant participation in the community volunteer program;
• Liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services
• Coordinating referrals to essential services and programs for tenants;
• Providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• Providing support to tenants experiencing health issues including end of life support;
• Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
• Providing transition support for tenants moving in or out of supportive housing
• Coordinating maintenance related requests with the Property Management team;
• Providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
• Assisting with minor repairs and maintenance (such as light bulb changes), as required
• Providing senior-level support to the team including the resolution of difficult/complex tenant relations issues, debriefing of critical incidents and case management consultation;
• Assisting, as needed, in scheduling staff, managing absences and coverage, and resolving related issues;
• Assisting, as needed, in the onboarding and training of new team members;
• Attending tenant planning meetings in community (i.e. hospital) and advocating for appropriate services upon discharge;
• Coordinating and assisting the team in the creation and maintenance of tenant programs that encourage personal growth and help develop life skills

Note: An equivalent combination of education and experience may be considered.

• A degree in a related human/social service field
• Training and/or education in a related human/social service field is an asset
• Conflict resolution/crisis prevention training and experience is an asset

• Minimum of three (3) years  recent…