Retail Relief Security Officer

Retail Relief Security Officer

Must have a minimum of 1 year experience working in retail security.

Must have a valid door supervisor licence.

Must have a full driver licence and own transport.

Must be flexible to cover shifts at short notice.

• To protect the customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet and/or exceed the key performance indicators / service level agreements for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self‑development.

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively review the published Assignment Instructions, familiarising oneself with any changes to suggest additional amendments that will improve or enhance the current level of service.
• Be compliant with industry and statutory legislation (e.g., obtain a front‑line licence in either Security Guarding or Door Supervision) and wear it at all times while carrying out duties. A CCTV PSS SIA Licence is also required. Additional courses may be contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Ensure licence renewal 16 weeks before expiry.

• Look out for and immediately report any health and safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the incident report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience
• SIA licence
• SC clearance desirable

Our market‑leading flexible benefits scheme offers a range of benefits tailored to your lifestyle, including virtual GP consultations, financial wellbeing assistance, a salary finance scheme, a customisable benefits platform (Choices), high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, Mitie Matching Share Plan, and recognitions such as Mitie Stars.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at .