Referral Management Specialist – Charleston

Overview

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care s position facilitates the referral process and schedules appointments for multiple specialties and primary‑care physicians in a call center environment utilizing an automated scheduling system.

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms and refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

• Education:
  
  Bachelor’s degree from an accredited college or university OR high‑school diploma or equivalent (GED) and at least 2 years of experience in a medical office, call center, or customer‑service environment.
• Ability to prioritize and manage multiple tasks in a dynamic, high‑volume setting.
• Strong computer proficiency (Windows, Excel, web navigation).
• Excellent verbal and written communication skills.
• Strong problem‑solving and customer‑service abilities.
• Self‑directed with the ability to collaborate across teams.
• Typing speed of 35 cwpm required.

MUSC is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by federal regulations or state laws. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

MUSC participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. Please : http://www.uscis.gov/e-verify/employees