Engagement Program Manager, Analytics & Insights

Engagement Program Manager, Analytics & Insights - 8484

US:

FL:

Naples:1100 Immokalee Road | Human Resources | Full Time

• DEPARTMENT: 18371 - People & Culture
• LOCATION: 1100 Immokalee Road, Naples, FL, 34110
• WORK TYPE: Full Time
• WORK SCHEDULE: Standard Office

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

The Engagement Program Manager, Analytics & Insights is responsible for planning, executing, and continuously improving initiatives that enhance employee and physician engagement, ensure compliance with mandatory requirements, and drive effective performance management processes. This role blends program management discipline with HR expertise to deliver measurable improvements in employee and physician experience, survey outcomes, and organizational performance. The position partners closely with leadership and cross-functional teams to implement strategic engagement programs through the use of employee and physician listening software and other data sources to analyze results, identify trends and correlations, segment populations, recognize emerging issues, develop dashboards/visualizations, and translate data into actionable recommendations for leaders.

The Engagement Program Manager serves as a trusted advisor, leveraging data-driven insights to influence decisions, strengthen organizational health, enable a high-performance culture, and align people strategies with business outcomes.

The Engagement Program Manager is responsible for partnering with leaders to develop and execute employee and physician engagement strategies aligned with organizational goals, analyzing engagement trends, and identifying opportunities to improve employee and physician experience, retention, and culture. The Engagement Program Manager will lead the design and implementation of engagement initiatives, action plans, and communication strategies, as well as facilitate focus groups, listening sessions, and workshops to gather employee and physician feedback and drive improvements.

Other duties may be assigned.

• Leads end-to-end management of all employee and physician surveys (engagement, pulse, lifecycle).
• Designs and implements a comprehensive employee and physician survey strategy (annual engagement, pulse, lifecycle, onboarding, exit) aligned with organizational goals and priorities.
• Selects, manages, and optimizes survey platforms and tools to ensure ease of use, data integrity, and scalability.
• Partners with leaders and internal teams to develop targeted action plans based on survey results, ensuring alignment with business strategy.
• Analyzes survey data using quantitative and qualitative methods to identify trends, root causes, and key drivers of engagement.
• Segments survey data (e.g., by department, role, tenure, location) to uncover meaningful insights and disparities.
• Creates executive-level reports, dashboards, and presentations that translate data into clear, actionable business recommendations.
• Partners with Marketing & other stakeholders to create a clear and strategic communication plan for all survey initiatives.
• Drives accountability by tracking and reporting on action plan progress and outcomes at regular intervals.
• Develops and implements continuous listening strategies, including pulse surveys and feedback loops, to maintain real-time engagement insights.
• Monitors and evaluates the effectiveness of survey initiatives by tracking improvements in engagement scores and employee experience metrics.
• Benchmarks results against industry standards or internal historical data to identify performance gaps and opportunities.
• Ensure…