Visitor Center Coordinator

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with more than 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet.

Through a collaborative, nonpartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With over 900 staff and more than 2.65 million supporters working across 11 countries and all 50 U.S. states, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come.

Learn more  and on Facebook and Instagram @audubonsociety.

Position Summary

The Visitor Center Coordinator will assist in Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary in Naples, Florida. Areas of responsibility include admissions, Nature Store, Spurlino Foundation Discovery Center, and Rooney Café operations, private events, visitor and volunteer assistance, boardwalk closing, and membership sales. The Visitor Center Coordinator will work in the Center, provide excellent customer service, and support the Retail Sales Manager with coordination and implementation of events, merchandise sales, and administrative duties.

This is a full-time, regular, on-site position, working 40 hours per week, including Saturdays and Sundays.

Compensation

$24.48 - $26.00 / hour

Additional

Job Description Essential Functions

• Provide excellent customer service by working in the Nature Store, admissions, Rooney Café, and Spurlino Foundation Discovery Center and maintain a high standard for organization and cleanliness.
• Coordinate with another assigned staff member to ensure the Blair Audubon Visitor Center and boardwalk are properly opened on time and cleared/closed at the end of the day and participate in decisions regarding early closures in accordance with policies and procedures.
• Open and close the Spurlino Foundation Discovery Center; organizing and maintaining the space.
• Respond to visitor and customer inquiries, feedback, or messages and update related signage, tickets, and online information.
• Report emergencies, incidents, and situations to the manager on duty.
• Assist with planning and delivery of private and special events.
• Work with phone and messaging systems, databases and point of sale platforms (e.g. Lightspeed, Ticketure, Salesforce, Every Action) and pull related reports.
• Operate the cash register and maintain accurate cash controls.
• Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member in accordance with established cash-handling procedures.
• Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist in month-end and quarterly statements and rectifications.
• Work with vendors and order, receive, tag, and enter supplies/merchandise in point-of-sale system.
• Assist with annual inventory and inventory report.
• Support and help develop online and in-center promotions and communications.
• Restock and display merchandise in the Nature Store.
• Maintain positive, professional relationships with staff, volunteers, donors, and guests.
• Promote, sell, and renew memberships.
• Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
• Maintain and foster a culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience

• Bachelor's degree and a…