IT Technician, Gate Casino

Position: IT Technician, Gate City Casino
The opportunity

Delaware North Gaming is hiring a full-time IT Technician to join our growing technology team supporting Gate City Casino and the Sheraton Nashua in Nashua, New Hampshire. If you enjoy troubleshooting and supporting technology across applications, data, communications, hardware, networks, and end-user systems, this could be the collaborative team for you. In this role, you will provide first-level, onsite technical support for casino and hotel operations, with a primary schedule focus on evenings, nights, weekends, and holidays.

You will also have the opportunity to contribute to exciting technology projects. You will manage support work through the IT ticketing system, resolve issues within scope, and escape higher-impact or specialized issues to the appropriate resource.

• Schedule flexibility is required, including availability weekends, and holidays.

The opportunity

Delaware North Gaming is hiring a full-time IT Technician to join our growing technology team supporting Gate City Casino and the Sheraton Nashua in Nashua, New Hampshire. If you enjoy troubleshooting and supporting technology across applications, data, communications, hardware, networks, and end-user systems, this could be the collaborative team for you. In this role, you will provide first-level, onsite technical support for casino and hotel operations, with a primary schedule focus on evenings, nights, weekends, and holidays.

You will also have the opportunity to contribute to exciting technology projects. You will manage support work through the IT ticketing system, resolve issues within scope, and escape higher-impact or specialized issues to the appropriate resource.

• Schedule flexibility is required, including availability weekends, and holidays.

Pay

$25.00 - $27.00 / hour

Information on our comprehensive benefits package can be found at

What We Offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide frontline technical support for casino and hotel team members and operational departments during assigned shifts
• Troubleshoot and support desktops, laptops, monitors, printers, scanners, mobile devices, peripherals, user accounts, approved software, network connectivity, and other property technology within the role’s scope
• Respond promptly to incidents and service requests that could affect casino operations, guest service, employee productivity, or the availability of business systems
• Create or maintain a ticket for all support work, including walk-up requests, telephone calls, monitoring alerts, assigned tasks, and issues identified during rounds
• Document the problem, business impact, troubleshooting performed, actions taken, user communications, resolution, and follow-up requirements in each ticket
• Actively maintain the assigned Service Now queue by reviewing new and aging tickets, updating status and notes, following up with requestors, meeting established service expectations, and closing completed work accurately
• Escalate incidents with clear technical notes, relevant evidence, impact details, and the troubleshooting already completed so the receiving team can act without unnecessary rework
• Perform routine setup, deployment,…