Senior Director of Residential Services

Brandon is seeking a highly qualified, experienced, and dynamic leader to serve as its Senior Director of Residential Services. This individual will provide strategic and operational leadership for all residential programs and will be responsible for ensuring the highest quality of care, safety, treatment, and programming for the youth and families Brandon serves.

The Senior Director will create and sustain residential environments that are safe, respectful, nurturing, engaging, and positive. The successful candidate will demonstrate exceptional leadership skills, extensive experience working with interdisciplinary teams, strong knowledge of residential operations and regulatory requirements, and a genuine passion for trauma-informed, relationship-based care.

• Provide overall leadership, oversight, quality assurance, and operational management for all residential programs.
• Ensure the delivery of exceptional residential services and the highest quality of care for youth and families consistent with Brandon’s mission, values, policies, and treatment philosophy.
• Provide direct supervision, leadership, mentoring, and support to Residential Directors, Program Managers, Support Managers, and other residential leadership staff. Conduct regular supervision that promotes reflective practice, accountability, professional growth, and continuous evaluation of program operations.
• Maintain a strong and visible leadership presence in each residential milieu. Spend consistent and meaningful time in programs teaching, training, coaching, guiding, and supporting staff in their daily implementation of CARE, TCI, and Brandon’s treatment and behavior support practices.
• Ensure the appropriate and consistent implementation of the Brandon Behavior Support Policy, Individualized Crisis and Safety Plans (ICSPs), CARE principles, and TCI techniques throughout all residential programs.
  Promote a trauma-informed, developmentally focused, relationship-based, and competence-centered approach to residential care. Ensure staff understand the developmental needs of each youth and adjust expectations, interventions, and supports accordingly.
• Oversee and participate, as appropriate, in investigations and critical incidents. Work collaboratively with Senior leadership, the Department of Children and Families (DCF), the Department of Early Education and Care (DEEC), licensing representatives, investigators, and other regulatory and external partners.
• Ensure residential programs operate in compliance with all applicable federal, state, and local regulations, licensing requirements, accreditation standards, and Brandon policies and procedures.
• Develop and maintain effective systems to ensure that program routines, structure, schedules, activities, and expectations are clearly established and consistently implemented. Regularly assess implementation and support managers and teams in identifying barriers and developing effective solutions.
• Constructively challenge and inspire residential teams to think creatively and intentionally about programming. Ensure activities are meaningful, engaging, developmentally appropriate, and consistent with CARE principles, recognizing that every interaction and activity—including daily routines and responsibilities—provides an opportunity for growth, skill building, relationship development, and positive engagement.
• Teach, coach, and support staff to serve as positive role models who are actively engaged with youth and families. Promote a culture in which staff understand the purpose behind their work and bring energy, creativity, consistency, and genuine care to the residential milieu.
• Develop creative and meaningful…