More jobs:
Team Lead, IT/Tech
Job in
Navi Mumbai, India
Listed on 2026-02-03
Listing for:
Foundever
Full Time
position Listed on 2026-02-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Designation - Team Lead
Shift timings - 24/7 US shifts
5 days working & 2 rotational week offs
Support channels - Voice (Inbound)+Chat
Tech Support - Trouble Shooting (Computing Services)
Role & Responsibilities
Monitor agent performance against call or ticket metrics.
Handle customer escalations to protect service quality.
Provide quick coaching on call handling or process adherence.
Allocate tasks and manage shift rosters
Conduct performance huddles and one-on-one meetings.
Analyze weekly reports for quality and productivity trends.
Deliver skill-building sessions to improve efficiency.
Communicate updates from management or clients
Skills
Excellent Communication skills
Trouble shooting
Shrinkage
Attrition
AHT, SLA
Interested candidates can share CV to
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