Learner Support Coordinator

Learner Support Coordinator – JGW+

Salary banding: £22,880

Location:

Swansea (Onsite)

Contract:

Full‑time, permanent
Hours of work:
Monday to Friday 09:00am to 16:30pm

At Itec we put our employees at the heart of everything we do. As an employee‑owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well‑being, and success.

As a Learner Support Coordinator, your primary responsibilities include conducting progress reviews, identifying areas for improvement, providing guidance, and offering support to enhance the learning experience for JGW+ learners.

• Conduct regular and comprehensive progress reviews for JGW+ Learners, assessing their achievements, challenges, and overall achievement of their Individual Learning Plans.
• Provide individualised support to learners based on progress reviews, addressing specific needs and challenges to ensure successful participation in the programme.
• Collaborate with learners to set realistic goals and develop action plans, tracking progress and adjusting strategies as needed.
• Collaborate and foster clear communication with JGW+ team members and relevant stakeholders to ensure a coordinated approach to learner support.
• Maintain accurate and up‑to‑date records of learner progress, utilising data management systems and digital platforms to track achievements, milestones, and areas for improvement.

• A strong passion for working with young people and supporting their growth.
• Excellent interpersonal and communication skills.
• Full Driving Licence and use of own vehicle.
• Willingness to undergo a DBS check (cost covered by the company) and EWC registration.

At Itec, our employees enjoy several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, a 35‑hour working week, discounts for retail and gym membership, a profit‑sharing scheme, life insurance, employee of the month awards, length‑of‑service recognition, and more.

Itec operates as an equal opportunity employer. We welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early; the vacancy may close once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in the role to help create an inclusive workplace. If you do not hear from us within two weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!