IT Specialist; Support & Infrastructure

IT Specialist (Support & Infrastructure)

Gi Group Holding is active in the recruitment of temporary, permanent and professional staff, as well as in a range of complementary human resources activities. With a direct presence in 35 locations in Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market. Our global ecosystem of integrated HR services is designed to develop the labour market by creating sustainable social and economic value, building a pleasant working environment and changing people's lives.

To strengthen our ICT organization in our Swiss HQ in Neuchâtel, we are looking for a motivated IT Support & Infrastructure Specialist to ensure smooth operation of our IT systems and communication tools and support to all our Swiss community. This role focuses on maintaining IT infrastructure, managing telephony systems, and providing user support across the organization.

• Provide end to end IT support on-site and remotely.
• Support and maintain IT infrastructure
  , including servers, networks, and cloud services.
• Monitor system performance and assist in troubleshooting hardware, software, and network issues.
• Manage telephony systems (VoIP, PBX) and ensure reliable communication services.
• Administer user accounts and permissions in Active Directory, ENTRA, and related platforms.
• Install, configure, and maintain hardware and software for desktops, laptops, and mobile devices.
• Assist with system updates, backups, and security compliance
  .
• Maintain clear documentation for IT processes and user guides.

• Working in an international, multi-language environment is not a problem for you as you are fluent in at least 2 of these languages, English, French, German and Italian.
• You have at least 2-3 years of experience in IT support and infrastructure management, including knowledge of Windows environments, networking basics (LAN/WAN, VPN), and cloud platforms (Microsoft 365, Azure).
• You are familiar with telephony systems (VoIP or Enterprise solutions)
• You possess strong troubleshooting and problem-solving skills
• You are well organized, take initiatives and like being part of team success
• You can work in a team and/or independently, you have strong communication skills and are customer oriented
• You already possess a valid driver’s license and are open to travel for business purposes.

• Opportunities for growth, learning and development
• To be part of a fast paced and passionate team
• A friendly and collaborative work environment with work location flexibilities
• Motivating and diverse professional responsibilities

If you’re passionate about technology and eager to contribute to meaningful projects,
apply online now
. We look forward to getting to know you!

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