Service Technician, Retail Division

Spinlife, the retail division of Numotion, is the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits. With a proven e-commerce model and a nationwide network of service technicians, Spinlife delivers more than just products—we provide personalized care and ongoing support.

Now, we’re expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

The pay range for this position is $20.79-$27.03 hourly;
It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

The Service Technician installs, maintains, troubleshoots, repairs, prepares, and delivers mobility and accessibility equipment. The role completes routine service and installation assignments independently after training, follows manufacturer and company requirements, and seeks guidance for complex technical issues. This position also completes site assessments, supports product recommendations and quotes, and provides customers and caregivers with clear equipment education.

• Conduct routine in-home and facility site assessments by documenting measurements, customer needs, equipment requirements, and installation considerations to support accurate job planning.
• Install, maintain, diagnose, repair, prepare, and deliver mobility and accessibility equipment in accordance with manufacturer specifications, company procedures, and assigned authority.
• Troubleshoot basic to intermediate mechanical and electrical issues using diagnostic tools, technical resources, and established procedures, and seek support when an issue exceeds training or authorization.
• Review assigned jobs before service or installation to confirm required parts, tools, equipment, instructions, approvals, and site information are available.
• Complete approved equipment adjustments and modifications while following safety requirements and quality standards to reduce callbacks, rework, and service delays.
• Educate customers and caregivers on equipment operation, routine care, and safe use while providing professional and compassionate service in homes, facilities, and retail locations.
• Complete work orders, service findings, labor and travel time, parts usage, and other required documentation accurately and promptly.
• Communicate scheduling concerns, missing parts, job delays, additional service needs and safety concerns to management in a timely manner.
• Maintain assigned vehicles, tools, equipment, inventory, and work areas in a clean, organized, safe, and operational condition, and complete required inspections.
• Participate in required manufacturer, technical, compliance, and safety training, and support receiving, delivery, product quoting, and other site activities as assigned.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and…