Retail Attendant; Term

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Retail Attendant (Full Time Term)

Type:
Full Time Term / Hourly / Non-Exempt / Benefits Eligible

Housing:
Yes

Anticipated

Start Date:

March 2027

Are you an experienced retail professional with a passion for merchandising, retail operations, and delivering exceptional guest experiences? Have you dreamed of working in a world-class hospitality setting surrounded by the natural beauty of northern New Mexico?

At Ted Turner Reserves , we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we’re looking for passionate, enthusiastic individuals to be a part of our growing team.

Our premier Reserve, Vermejo , is currently seeking a Retail Attendant to work in our Company Store, manage inventory and merchandising, and deliver exceptional guest service while supporting the Reserve's luxury hospitality standards.

ABOUT THE POSITION

As the Retail Attendant, you will be responsible for the daily operations of the Company Store s position combines retail operations, merchandise management, financial oversight in collaboration with the Rooms Department Manager, and personalized guest service.

You will maintain accurate inventory and financial records, oversee merchandise selection and presentation, and identify opportunities to increase retail revenue. You will also collaborate with the Rooms Department and other teams to support special events, guest requests, and operational needs throughout the Reserve.

YOU WILL ALSO BE RESPONSIBLE FOR:

• Overseeing daily Company Store operations while maintaining a professional, welcoming retail environment and exceptional guest service standards.
• Managing retail transactions in Lightspeed, ensuring accurate financial records, and transferring data to Maestro.
• Curating merchandise that appeals to Vermejo guests and reflects the Vermejo Park Reserve and Ted Turner Reserves brands.
• Creating eye-catching merchandise displays that maximize available retail space and profitability.
• Monitoring inventory levels, merchandise turnover, and purchasing needs to maintain appropriate stock levels while minimizing excess inventory.
• Completing biannual merchandise inventories and ensuring accurate accounting and control of retail merchandise.
• Identifying opportunities to increase Reserve revenue through effective sales techniques, upselling, and guest engagement.
• Overseeing, coordinating, and performing retail sales transactions and cash management activities.
• Monitoring cash register transactions, resolving discrepancies, reconciling and recording cash receipts for deposit, and preparing sales reports.
• Monitoring retail sales performance, identifying opportunities for revenue growth, and communicating financial or operational concerns to department leadership.
• Ensuring vendor invoices are processed accurately and paid in a timely manner.
• Supporting the execution of special events, holiday events, group activities, and vendor and supplier interactions, including coordinating welcome gifts and departure gifts.
• Collaborating with departments to coordinate the purchase of uniforms for Vermejo hospitality staff.
• Reviewing Company Store policies and procedures periodically and recommending additions or adjustments as needed.
• Responding to guest inquiries and resolving concerns, escalating issues to the Rooms Department Manager or Hospitality Division Manager as appropriate.
• Coordinating shipping and delivery of merchandise and other items to guests.
• Monitoring store cleanliness and ensuring equipment and facilities remain in good repair while maintaining employee and guest safety standards.
• Providing Front Desk coverage and assisting with reservation calls as needed.
• Collaborating with the Rooms Department Manager on special projects and operational priorities.
• Maintaining compliance with all applicable Company and Reserve policies and procedures.
• Working evenings, weekends, holidays, and extended hours as operational needs require.
• Performing other duties as assigned.

YOUR QUALIFICATIONS

• Minimum of two years of experience in retail operations, including merchandising, sales, and customer service.
• Knowledge of retail financial operations, including cash management, budgeting, sales reconciliation, and reporting.
• Proficiency with computerized point-of-sale (POS) systems, inventory management software, and basic reporting tools.
• Strong communication,…