Site Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description The Site Supervisor at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Supervisor is responsible for supervising on-site employees, including assigning work, recruiting, training, and supporting the ongoing development of staff.

This role plays a key part in maintaining service excellence, operational efficiency, and a strong client-facing service culture.

This is an onsite position is located in White Plains, NY.Categories – Essential Job Functions Client Relationship & Site Liaison Serve as the primary liaison between on-site employees and the client

Maintain strong working relationships with client contacts to ensure service expectations are met Communicate service standards, capabilities, and delivery expectations to the client as needed Identify opportunities to improve service delivery and operational efficiency

Team Supervision & Workforce Management Supervise, assign, and delegate daily tasks to ensure productivity goals are met Recruit and participate in interviewing candidates for site-level positions

Train, coach, and support employees to ensure consistent service performance

Schedule staff to ensure coverage of operating hours while minimizing overtime

Support employee development and foster a professional service environment

Operational Service Delivery Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support

Ensure timely and accurate completion of service requests per client expectations

Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas

Support handling and distribution of mail, packages, and courier items

Assist with basic facilities coordination such as office moves, equipment support, and workspace organization

Reporting & Operational Support Assist management with tracking productivity and operational performance

Collect and organize data for monthly reporting to leadership and clients

Support monitoring of workflow efficiency and service quality standards

Identify and escalate operational issues as needed

Continuous Improvement Continuously look for opportunities to improve operational efficiency

Recommend service enhancements to management and client contacts

Support implementation of process improvements and best practices

Position Requirements / Experience /

Education:

High School Diploma required

Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred

Strong leadership and team management skills

Excellent verbal and written communication skills

Strong attention to detail and organizational abilities

Ability to work independently with…