Technical Account Analyst, Logistics

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship.

• Support TAMs across our largest logistics service provider accounts by managing specific work streams and deliverables, rather than owning the end-to-end account relationship.
• Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
• Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
• Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review.
• Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers.
• Own specific day-to-day tasks (check-ins, follow‑ups, documentation) for a subset of accounts under TAM guidance.
• Capture and organize customer feedback, routing it to the appropriate TAM or product team member.
• Learn Altana's platform and product capabilities deeply enough to support customer‑facing conversations alongside a TAM.

• 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure a plus, but not required).
• You're detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once.
• You're a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers.
• You're eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences.
• You're a proactive collaborator who seeks feedback and takes direction well from more senior team members.
• You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right.
• You're excited to grow into a Technical Account Manager role over time.

This role is currently based in Brooklyn, NY, USA until a planned office relocation to Midtown Manhattan in the Summer of 2027. Candidates must be within commuting distance from our current and future office locations.

$95,000 - $115,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations.

Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

• Flexible Time Off:
  Altana operates with a Flexible Time Off (FTO) policy that gives…