Sr Dir Dig Enblmt Portfo Mgmt
-
Business
Business Systems & Technology Analysis, Change Management -
IT/Tech
Business Systems & Technology Analysis, Change Management, IT Business Analyst
Job Description & How to Apply Below
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job SummaryThe Senior Director of Systems & Tools Portfolio Management is a strategic leadership role responsible for supporting the planning and execution of the company's key technology investments to modernize our frontline tools and processes. This role will serve as part of our enterprise-wide strategic planning and program lifecycle team at Optimum, reporting directly to the VP of Finance Strategy and Integration.
This role will help oversee the Systems & Tools portfolio in partnership with Finance, CPTO (IT), and key business stakeholders, and will lead implementation of priority technology initiatives including the migration of the company to a new billing platform as well as the consolidation and optimization of Optimum's frontline tools. This position requires deep experience leading complex, cross-functional technology transformations at scale.
Responsibilities1. Technology Strategy & Portfolio Governance
- Partner with CPTO, Finance, and key Business Stakeholders to develop and maintain the frontline tool strategy, ensuring alignment with enterprise priorities and budget.
- Support aggregation of business cases across IT and Operations, partnering with Finance on cost/benefit modeling.
- Track and report on expected vs. realized benefits and savings against defined targets as initiatives are deployed.
- Lead the cross-functional planning and execution of strategic technology investments aimed at modernizing frontline tools and processes.
- Oversee the end-to-end execution of initiatives, including scope, timeline, resourcing, budget, and risk management.
- Ensure thorough end-to-end testing plans across both technology and business teams along with stand-up of go/no-go criteria and checkpoints for any pilot expansion and full deployment.
- Establish governance cadences, including steering committees and working team status reviews, to track progress, surface risks, and drive timely decisions.
- Partner with Operations, Communications, and HR teams to ensure frontline employees are supported through tool transitions, including training, communication, and feedback loops.
- Champion a people-first approach to technology rollouts, ensuring the frontline user experience as well as the customer experience is a central input to design and sequencing decisions.
- Monitor adoption and performance metrics post-launch, driving continuous improvement of new platforms and processes.
- Serve as the central point of coordination across Technology, Operations, Finance, Communications, and HR to ensure on-time, on-budget delivery.
- Develop and maintain executive-ready reporting on technology initiative status, including roadmap progress, spend versus budget, risks, and key decisions required.
- Facilitate senior leadership discussions on prioritization, trade-offs, and resourcing across the technology investment portfolio as-needed.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).