Customer Success Manager

Bridgeway Advanced Corp. seeks a Customer Success Manager to join our team in New York, NY. This full-time role offers a salary range of $90,000 to $129,894. The position is open until November 22, 2026.

As a Customer Success Manager, you will manage client relationships, ensure customer satisfaction, and drive product adoption. You will also provide training, support, and guidance to clients, and monitor product usage and performance.

You will work closely with the sales and engineering teams in our New York office. The workplace is in New York City, offering a dynamic and collaborative environment.

The salary range for this position is between $90,000 and $129,894 per year, providing a competitive compensation package. In addition to the base salary, employees are offered comprehensive health insurance coverage, which includes medical, dental, and vision plans. The company also provides a retirement plan with employer matching contributions, allowing employees to save for their future. Furthermore, opportunities for professional development are available, such as tuition reimbursement programs and access to online courses and workshops.

These benefits aim to support the overall well-being and career growth of the employees.

• Collaborate with sales teams to understand customer needs and ensure successful onboarding.
• Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
• Monitor customer usage and engagement to identify opportunities for improvement and growth.
• Provide exceptional customer support and resolve issues promptly and effectively.
• Work closely with product and engineering teams to gather feedback and implement enhancements.
• Measure and report on key performance indicators to drive continuous improvement.
• Participate in sales meetings and strategy sessions to align customer success efforts with business goals.
• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer success, account management, or a similar role.
• Strong understanding of the financial services industry and technology solutions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in CRM and project management tools.
• Strong analytical and problem-solving skills.