Corporate Traveler - Customer Success Manager NY

Corporate Traveler
- Customer Success Manager
- New York, NY

Job no: 533448 - B
Brand: Corporate Traveler (US)
Work type: Full time
Location: New York
Categories: Sales and Customer Service

Customer Success Manager

A world where tech and people work collaboratively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please

About The Opportunity

Corporate Traveler USA is looking for a commercially minded Customer Success Manager to own and grow a portfolio of valued customer accounts. In this highly visible role, you'll become the trusted advisor for your customers, driving retention, revenue growth, and long-term program success while delivering exceptional service experiences. You'll lead strategic business reviews, uncover growth opportunities, and partner closely with Sales and Operations to help customers maximize the value of their travel programs.

If you're passionate about building relationships, driving results, and creating meaningful customer outcomes, we'd love to hear from you.

Key Responsibilities

• Manage a portfolio of customer accounts, acting as the primary relationship owner and trusted advisor.
• Lead proactive account management through account planning, strategic customer engagement, review meetings, and ongoing relationship development.
• Coordinate and lead new customer Hypercare activities to ensure successful onboarding and long-term adoption.
• Drive customer retention, program health, and revenue growth across assigned accounts.
• Identify and execute opportunities to increase TTV growth, hotel attachment, supplier adoption, referrals, and additional services.
• Conduct regular business reviews, presenting program performance, savings, ROI, and future recommendations.
• Own all customer communications, ensuring timely, professional, and value-driven engagement.
• Respond to customer feedback, action survey results, and partner with leadership to drive continuous improvement.
• Maintain accurate Salesforce records including account plans, opportunities, meetings, risk plans, and case notes.
• Identify at‑risk accounts and develop mitigation plans to improve retention and customer outcomes.
• Build relationships across multiple stakeholder levels including Travel Leads, Finance, Procurement, and executive leadership.
• Collaborate with Sales and Operations teams to support account growth, customer success, and seamless customer experiences.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Minimum 2 years of Customer Success, Account Management, or related B2B experience.
• Proven success managing customer accounts with accountability…