Customer Service Specialist

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Sales Salaries Full Time New York Mills, NY, US

Salary Range: $19.00 To $21.00 Hourly

Customer Service Specialist

Reports To:
Customer Service Manager

The Fountainhead Group is seeking a Customer Service Specialist to join our Customer Service Team at our New York Mills facility. This position plays an important role in supporting our customers throughout the order and fulfillment process while providing responsive, professional service by phone and email.

The Customer Service Specialist is responsible for processing customer orders, responding to questions and concerns, tracking shipments, reviewing order and billing information, and working closely with internal departments to help ensure customer needs are addressed accurately and efficiently.

This is a great opportunity for someone who enjoys working with people, is comfortable managing a variety of tasks, and takes pride in providing a positive customer experience.

Please note:

This is an onsite/in-person position.

• Serve as a primary point of contact for customers through phone and email communication.
• Respond to customer questions and assist with order, product, shipping, and account-related inquiries.
• Enter and process customer orders received by phone and through electronic ordering systems.
• Review customer orders and related documentation for accuracy and completeness.
• Process replacement part orders and provide customers with applicable supporting documentation.
• Support customer-specific electronic order transactions, including shipping notifications and invoicing.
• Compare ordered and shipped quantities to help ensure billing accuracy.
• Track freight deliveries and communicate shipment information or delivery issues as appropriate.