Family Room Associate - Montefiore Hospital - Temporary Position

Location: New York

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Family Room Associate
- Montefiore Hospital
- Temporary Position

FAMILY ROOM Temporary New York, NY, US

3 days ago Requisition

Ronald McDonald House New York is looking for a Family Room Associate to support our satellite centers in partnering hospitals. While this role’s main hub will be the NYC Health + Hospitals Montefiore Family Room, there will also be opportunities to support our other locations in Brooklyn, Queens, and Manhattan, as well as our Wellness Center at our main location on the Upper East Side.

The hourly rate for this position is $24.00. This is a temporary assignment expected to run through December 31. The role is fully onsite and will adhere to the following work schedule:

• Tuesday: 12:00 AM - 8:00 AM
• Thursday: 12:00 AM - 8:00 AM
• Saturday: 12:00 AM - 8:00 AM
• Sunday: 12:00 AM - 8:00 AM

Essential Functions:

• This individual is accountable for all Family Room operations, assisting and supporting team members, guests, and facility maintenance in accordance with established policies and operating procedures.
• As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management.
• Uphold policies concerning eligibility of people permitted to use the Family Room.
• Imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patient.
• Responsible for enforcing operations, procedures and policies
• Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments:
• Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships

Responsibilities:

• Participate in outreach for designated hospital units to encourage caregivers coming into the Family Room
• Associates will support navigation to and from the Family Room, helping caregivers find their way from CHAM units and outpatient areas as needed.
• Associates will also collaborate closely with the Family Learning Place (FLP) team at Montefiore, who handle Family Room referrals and access coordination for families.
• Provide supplies for ongoing operation of the Family Room (snacks, laundry supplies, refreshments, creamers, cups/napkins) daily
• Maintain Log Book that oversees the Day-to-Day Operations and record quantitative measure of the impact of families served

Qualifications & Competencies

• High School Diploma or equivalent
• Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus
• Must be able to work nights and weekends
• Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)

Additional

• Ronald McDonald House New York believes that all employees are entitled to equal employment opportunity. We do not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veteran status, citizenship status, or any other legally protected characteristic, provided they meet the mental and physical requirements of the job.
  
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Physical Demands

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work for this position is performed primarily in office settings or hospitals. Some outdoor work is required.
• This is largely a sedentary role; however, some filing is required. This may require the ability to lift files, open filing cabinets, and bend or stand as necessary
• This position may require standing or walking for extended periods during major events.
• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The office for this position is located in the same facility where RMH-NY…