Guest Experience and Behind Scenes Shift Lead
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Entertainment & Gaming
Event Staff/ Venue Crew, Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Location: New York
What you'll bring to the team
The Guest Experience Lead will oversee all aspects that can elevate the guest experience including but not limited to:
Behind the Scenes Experience, Guest Experience Roamer, and Street Team.
Key Responsibilities:
- Ensure the timely and smooth organization of Behind-the-Scenes tours
- Act as Manager on Duty when scheduled
- Coach, develop, and train frontline hosts
- Utilize hosts for streetmosphere-style interaction while the venue is open to guests
- Brainstorm ideas for new character backstories and create narrative experiences
- Ensure costumes and props are properly cared for, handled, and stored
- Support special events, PR stunts and activations, media appearances, and wax figure launches with celebrity talent
- Opportunity to appear in and create social media content
- The above list is not exclusive or exhaustive and may require undertaking such tasks as reasonably expected within the scope and grading of the role
- Perform other duties as assigned
Education and Experience:
High school diploma or general education degree (GED). A background in theatre (BA or equivalent in Acting, Performance, Performing Arts, Theatre, or similar) and relevant performance experience preferred. Experience in retail, hospitality, food & beverage preferred. Outstanding character acting, improvisational, and comedic skills to create unique, memorable experiences. Excellent visitor interaction and guest service skills; customer service-oriented demeanor;
Ability to memorize and perform from rough script guidelines and quickly learn a character personality and backstory. Great facial/physical expression and body animation. Strong vocal ability and voice control to project through noisy environments.
Benefits of Joining Merlin Entertainments!
- Excellent Health Care Options:
Comprehensive medical, dental, and vision coverage. - Outstanding Paid Time Off (PTO):
Enjoy well-deserved breaks to recharge! - Merlin Magic Pass:
Free entry for friends and family to our amazing parks & attractions. - Recognition Programs and Rewards:
Celebrate your achievements and hard work! - 401(k) Program:
Save for the future with company matching contributions. - Tuition Reimbursement Programs:
Get support for further education and career growth. - Numerous Learning and Advancement Opportunities:
Grow your skills and advance your career with us!
USD $21.50/Hr.
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