Guest Service Agent

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means.

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Dream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel’s Director of Front Office.

Who

We Are

The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City’s Meatpacking District.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important:
People. We turn trips into journeys, encounters into experiences, and jobs into careers.

The Role

The Guest Service Agent
- Overnight is responsible for providing attentive, courteous and efficient service to all guests throughout their stay. The Champion of the check-in process, our Guest Service Agents are often our guest’s first and last impressions of the hotel. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Responsibilities may also include, but are not limited to:

• Be the expert for guests about hotel services, facilities and hours of operation, as well as the surrounding area.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Follow all cash handling and credit policies.
• Be knowledgeable of all rates, packages and special promotions along with in-house groups and hotel inventory
• Have knowledge of emergency procedures and assist as needed.

Salary Range ($29.84 per hour)

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We're proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.

This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Paid Time Off
• Retirement Savings Plan (401K) with company match
• Work-life benefits…