NY Site and Executive Support Lead

Location: New York

Executive Support Lead

Location: Hybrid - 3 days onsite in Hudson Yards, New York City

Travel: Up to 25% or more as needed to support additional locations including New Jersey, Pennsylvania, and other sites

Salary Range: $120,000-$140,000

We are seeking a Senior Executive Support Engineer to join a high-performing team supporting executive leadership and enterprise end users. This role is ideal for a seasoned IT professional who thrives in high-visibility environments, enjoys solving complex technical challenges, and delivers exceptional white-glove support to senior executives. The successful candidate will serve as a trusted technology partner to executive stakeholders while helping drive modern workplace initiatives across endpoint management, collaboration technologies, AV support, security, and automation.

Responsibilities

Executive & VIP Technology Support End User Computing & Device Management

• Troubleshoot and support Windows endpoints and virtual desktop environments.
• Manage and support Azure Virtual Desktop, Windows 365, AWS Work Spaces, and traditional VDI platforms.
• Administer and support Microsoft Intune, SCCM, and Windows Autopilot.
• Oversee executive device lifecycle management including provisioning, upgrades, refreshes, maintenance, and retirement.

Audiovisual & Collaboration Support

• Support executive conference rooms, meeting spaces, and hybrid work environments.
• Manage Microsoft Teams Rooms and associated AV technologies including displays, cameras, microphones, room-control systems, and conferencing hardware.
• Partner with facilities teams, vendors, and business stakeholders to ensure successful meeting execution.
• Provide both onsite and remote support for collaboration technologies.

Security & Compliance

• Ensure executive support processes align with corporate security standards and compliance requirements.
• Work closely with security and infrastructure teams to maintain secure device configurations.
• Protect sensitive executive data while handling confidential matters with discretion and professionalism.
• Support enterprise security initiatives related to endpoint management and executive computing environments.

Innovation, Automation & AI

• Stay current with emerging AI and Generative AI technologies impacting the digital workplace.
• Identify opportunities to improve efficiency through automation and process improvements.
• Support adoption of modern workplace technologies and end-user productivity solutions.
• Contribute ideas that enhance the overall employee and executive technology experience.

Collaboration & Vendor Management

• Partner with cross-functional teams across IT, Security, HR, Facilities, and business units.
• Manage relationships with AV, hardware, software, and technology vendors.
• Assist with evaluating and implementing new workplace technologies.
• Create and maintain technical documentation, operational procedures, and support runbooks.

Required Qualifications

• 10+ years of IT experience with at least 5 years focused on Executive Support, End User Computing, Digital Workplace, or related areas.
• Proven experience supporting senior executives, leadership teams, or other high-profile business users.
• Strong hands‑on experience with:
  • Microsoft 365
  • Microsoft Intune
  • SCCM
  • Windows Autopilot
  • Azure Virtual Desktop (AVD)
  • Windows 365
  • AWS Work Spaces
• Experience with enterprise endpoint management and device lifecycle management.
• Knowledge of Microsoft E5 Security capabilities and modern workplace security practices.
• Experience supporting enterprise collaboration platforms and audiovisual environments.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work effectively in fast‑paced, high-visibility environments.

Preferred Qualifications

• Experience with in an executive or VIP support…