Cloud & Field Services Technician; Two

Position: Cloud & Field Services Technician (Two opportunities)
Location: New York

CP Unlimited is a leading nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities. With programs spanning residential, clinical, and day services across the New York Metropolitan area, CP Unlimited leverages innovative technology to improve care coordination, operational efficiency, and service delivery for the people it supports.

We are seeking an experienced Cloud & Field Services Technician to join our enterprise technology team. This hybrid role requires three days per week on-site or traveling between program locations and two days remote.
To ensure reliable access to the locations they support, candidates must reside within the five boroughs. One opportunity will support Brooklyn and Staten Island and the other will support Bronx, Queens and Manhattan.

This position plays a key role in maintaining the stability, performance, and security of our enterprise systems, cloud services, and end-user environments. The role combines hands-on systems administration with field service experience to ensure reliable infrastructure operations, responsive user support, and compliance with security and data protection standards.

You will also support infrastructure modernization initiatives, including workstation upgrades, cloud integrations, and the deployment of new IT solutions that enhance mission-driven operations. Participation in a rotating on-call schedule, including weekend coverage and incident response, is required.

Key Responsibilities:

• Support cloud-managed Windows desktops, laptops, shared workstations, and mobile devices using Microsoft Intune and related endpoint management tools.
• Assist with Microsoft Intune policy deployment, application delivery, compliance settings, endpoint profiles, configuration profiles and device actions.
• Troubleshoot Intune enrollment issues, Autopilot failures, device registration conflicts, stale device records, compliance failures, and profile deployment issues.
• Diagnose device configuration issues, including failed application deployments, Bit Locker policy errors, Defender/Endpoint Protection settings, Windows Update failures, and device compliance problems.
• Support Windows Autopilot provisioning, device preparation, user assignment, hardware replacement, and post-deployment validation
• Resolve desktop performance, authentication, and connectivity problems related to Microsoft 365 services, including Outlook, Teams, One Drive, SharePoint, and Microsoft Edge.
• Troubleshoot user profile issues, One Drive sync failures, Teams audio/video problems, Outlook sign-in loops, device trust issues, and Microsoft 365 licensing or activation problems.
• Use Intune, Microsoft Entra , Microsoft 365 Admin Center, and related portals to review alerts, compliance status, device health, user sign-ins, and corrective actions.
• Support remote software updates and patching, including Windows Update for Business, quality updates, feature updates, driver updates, and remediation of failed or partially applied updates.

Field Services & End-User Support

• Provide hands-on technical support at CP Unlimited program locations, offices, residences, clinics, and day programs across the New York Metropolitan area.
• Serve as an escalation point for field support issues requiring advanced troubleshooting, coordination, or on-site validation.
• Perform on-site installation, replacement, configuration, and troubleshooting of desktops, laptops, thin clients, printers, scanners, mobile devices, docking stations, monitors, phones, and network-connected equipment.
• Support hardware refreshes, workstation upgrades, system deployments, office moves, facility expansions, and new program openings.
• Configure and validate user workstations, shared devices, cloud-managed desktops, iPads, mobile devices, and specialized equipment used in program operations.
• Support video conferencing systems, conference room equipment, Teams-enabled devices, webcams, headsets, speakers, displays, and related collaboration tools.
• Coordinate with users, managers, vendors, and technical teams to schedule site visits, resolve issues, and minimize disruption to business and program operations.

Networking Skills

• Troubleshoot basic Layer 2 and Layer 3 network issues, including VLAN assignment, switch port status, gateway reachability, DNS, DHCP, IP addressing, and basic routing concerns.
• Diagnose wired connectivity issues involving patch cables, wall jacks, switch ports, patch panels, workstations, printers, phones, and other…