Desktop & A​/V Support Engineer

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars.

ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers.

Learn more and stay in touch at , on X and Instagram @ASCAP and on Facebook.

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We are looking for a motivated, detail-oriented individual with strong Mac devices and Audio Visual skills. This role will be part of our existing team of desktop engineers, primarily focused on Macs and Audio Visual support, with a secondary focus on Windows support.

The Desktop & A/V Support Engineer prioritizes and ensures timely responses and resolutions to requests and incidents for our Mac and conference room users. This role will provide IT support for hardware and business applications while also supporting AV functions such as video conferencing and events with AV components. Additionally, the Desktop & A/V Support Engineer will shift and adjust priorities based on changing business needs in our dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions.

This role will provide high-touch concierge support for senior ASCAP executives.

The Desktop & A/V Support Engineer within the Global Technology Solutions department is based in our New York office and reports to the Director, Support Services. This position is subject to ASCAP’s in office policy.

• Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a focus on device security.
• Support and continually review enterprise Mac/PC client hardware / software standards and strategy.
• Support client OS, application, mobile, virus, and hardware issues for users.
• Design, implement, and maintain both Mac desktop group policy using JAMF and PC desktop group policy using Big Fix and Intune.
• Support and troubleshoot conferencing systems including platforms such as Webex, Zoom, Microsoft Teams and Google Meet, as well as hardware room systems.
• Support the AV production at internal & external events.
• Work with vendors to design and maintain hardware and software standards.
• Develop automated workflows and technologies to efficiently manage Mac endpoints.
• Maintain an inventory database, assign hardware and software assets, and manage warranty and service agreement information.
• Assist with root cause analysis as it relates to Apple/PC computers and all peripheral devices.
• Interact with IT and AV vendors, and management, to ensure solutions are being provided for all escalating tickets.
• Independently resolve complex, break/fix issues in…