NYC Field Tech

• Compensation: USD 55,000 - USD 65,000 - yearly

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Field Technician – Managed IT Services (MSP)

Location: New York City / Manhattan
Compensation: Up to $65,000 annually + benefits
Employment Type: Full-Time

The Opportunity

We are recruiting for an established New York City managed services provider that is looking to add a Field Technician to its growing technical team.

This is a client-facing IT support position for someone who already has experience working for an MSP and enjoys working directly with end users. You will provide both remote and onsite support, traveling to client locations throughout Manhattan to troubleshoot issues, support users and serve as a trusted technical resource.

Technical ability matters, but communication skills are paramount in this position
. The right person must be personable, professional, patient and comfortable walking into a client’s office and interacting with everyone from individual end users to senior executives.

This is also a genuine career-development role. The company has a strong history of promoting from within, and successful Field Technicians can grow into senior-level Systems Administrator and Systems Engineer positions as they develop technically and take on greater responsibility.

What You’ll Do

Provide onsite and remote technical support to clients throughout New York City

Troubleshoot Windows and macOS desktops, laptops, applications and peripherals

Support Microsoft 365, Outlook, Teams, One Drive and other business applications

Perform Active Directory and Entra  administration, including account creation, password resets, permissions, groups and onboarding/offboarding

Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi‑Fi, VPN connectivity and LAN environments

Install, configure and troubleshoot desktops, laptops, printers, monitors, docking stations and other office technology

Assist with workstation deployments, hardware refreshes and new‑user setups

Resolve issues remotely when possible and travel onsite when hands‑on support is required

Accurately document troubleshooting, resolutions and client environments in ticketing and documentation systems

Escalate advanced issues to senior engineers while providing complete and useful technical information

Communicate clearly with clients throughout the troubleshooting process and ensure they understand the status and resolution of their issue

Work alongside senior engineers and gain exposure to more advanced systems, networking and infrastructure projects

What We’re Looking For

Previous experience working for a Managed Services Provider (MSP) is required

Approximately 2+ years of professional IT support, desktop support, help desk or field support experience

Hands‑on experience supporting Microsoft 365 and Active Directory / Entra

Strong Windows desktop and laptop troubleshooting skills

Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, switches and routers

Experience supporting users both remotely and face‑to‑face

Experience with ticketing, PSA, RMM or documentation platforms such as Connect Wise, Autotask, HaloPSA, IT Glue, Datto or similar tools

Ability and willingness to travel regularly to client sites throughout Manhattan

Strong troubleshooting instincts and the ability to know when to resolve an issue independently versus escalate it

Communication & Client Service

This is not a back‑office IT position.

You will regularly represent the company inside client offices, so we are looking for someone who:

Communicates clearly…