End User Support Specialist​/Client Services Associate; Dual Windows & macOS

Position: End User Support Specialist / Client Services Associate (Dual Windows & macOS)
Location: New York

End User Support Specialist / Client Services Associate (Dual Windows & macOS)

Location:

New York, NY (100% Onsite – 5 Days/Week)

Pay Rate: $30.00 – $40.00 / hour (Strictly Direct W2 Only)

Contract Duration: 6-Month Initial Contract + High Potential for Extension or Contract-to-Hire

Employment

Terms:

Direct W2 Only (Strictly No C2C, 1099, Corporations, or Third-Party Referrals)

Position Overview

We are seeking a high-touch, customer-focused End User Support Specialist / Client Services Associate for a long-term position in New York, NY. This role delivers visible, hands‑on technology support to enterprise employees across both Windows and macOS environments. Serving as the approachable face of IT, you will split your time between staffing an interactive onsite Tech Bar (walk‑up support center) , delivering direct desk‑side assistance, and resolving escalated Tier 1/2 technical issues.

The ideal candidate blends solid dual-OS technical troubleshooting with exceptional customer service skills.

Key Responsibilities

• Dual OS & Hardware Support:
  Deliver Tier 1 and Tier 2 technical support for enterprise Windows and macOS laptops, desktops, mobile devices, and peripherals (monitors, docks, printers, webcams).
• Tech Bar & Walk‑Up Service:
  Staff an engaging corporate Tech Bar, providing face‑to‑face diagnostics, quick software remediation, device configurations, and technology coaching.
• Application & Cloud Support:
  Troubleshoot Microsoft 365 applications (Outlook, Teams, One Drive, Word, Excel, PowerPoint), connectivity (Wi‑Fi, VPN), identity/MFA authentication, and endpoint security.
• Workplace & Conference Technology:
  Provide first‑line troubleshooting for conference rooms, Microsoft Teams Rooms, collaboration spaces, and shared office tech.
• Service Management & Ownership:
  Own incidents and service requests from first contact to resolution using Service Now ; document clear troubleshooting steps and contribute to employee‑facing knowledge base articles.
• Endpoint Tools:
  Assist with endpoint configuration and troubleshooting utilizing tools such as Microsoft Intune, Autopilot, SCCM, or Jamf .

Required Qualifications

• Experience:
  
  2+ years of hands‑on experience in Desktop Support, End User Computing, Client Services, or Service Desk within a corporate environment.
• Dual OS Mastery:
  Proven, hands‑on capability supporting both Windows and macOS endpoints.
• Service Mindset:
  Outstanding customer service, communication, and interpersonal skills; comfortable providing face‑to‑face assistance in a high‑visibility environment.
• M335 Expertise:
  Strong proficiency troubleshooting Microsoft 365 applications and corporate collaboration tools.
• Onsite Presence:
  Ability to work 100% onsite (5 days/week) in New York, NY, with the physical ability to lift and move standard IT equipment as needed.
• Terms:
  
  Must be eligible for direct W2 employment without third‑party sponsorship or corp‑to‑corp arrangements.

Preferred Qualifications

• Prior experience staffing a corporate Tech Bar or walk‑up IT support lounge.
• Hands‑on experience with Service Now for incident and request management.
• Exposure to endpoint management platforms (Intune, Jamf, Autopilot, SCCM).
• Relevant industry certifications (CompTIA A+, ITIL Foundation, Apple Device Support, Microsoft 365 Certified).

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About Manpower Group

Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform…