Intake Specialist
Job in
New York, New York County, New York, 10261, USA
Listing for:
Qchnyc
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Social Work
Human Services/ Social Work, Community Support Services
Job Description & How to Apply Below
** STATUS:
** Full-Time
*
* LOCATION:
** Jamaica, NY
** COMPENSATION:** $23.66 – $24.73 per hour---## ABOUT QUEENS COMMUNITY HOUSE Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse communities of Queens through a wide network of programs for children, youth, adults, and older adults.
Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome passionate and dedicated professionals who are inspired by our mission, bring diverse experiences, and are committed to making a meaningful impact.
---## ABOUT
THE ROLE ###
Position Overview Queens Community House is seeking a highly motivated and detail-oriented
** Intake Specialist
** to support our
** Pathways program**.The Intake Specialist will guide prospective participants through every stage of the intake and enrollment process, assessing their skills, interests, and needs to determine their readiness for program participation. For individuals who are not yet program-ready, the Intake Specialist will provide appropriate guidance, referrals, and connections to supportive resources.
The ideal candidate is organized, responsive, and client-centered, with strong communication skills and the ability to build trusting relationships with prospective participants, program staff, and community partners.
---#
KEY RESPONSIBILITIES
* Lead a seamless, client-centered intake and enrollment process.
* Maintain accurate and up-to-date participant information in electronic databases and physical records.
* Collaborate with QCH program sites to support outreach efforts, open house events, and scheduling needs.
* Proctor TABE testing and administer soft skills assessments, as required.
* Conduct individualized post-secondary planning assessments.
* Transition candidates to program coaches with a clear and actionable plan.
* Build strong relationships with internal staff and coordinate referrals across partner agencies.
* Conduct intake and follow-up appointments by phone, in person, and at community outreach locations.
* Clearly communicate program eligibility requirements and participation expectations.
* Document intake screenings and maintain comprehensive applicant files.
* Provide exceptional customer service throughout the enrollment process.
* Represent QCH at Family Support Coordination meetings and agency-wide events.
* Provide administrative support and perform other duties as needed.## Qualifications###
Required Qualifications
* Associate or Bachelor's degree, or
** three (3) or more years of relevant experience**.
* Proficiency with Dropbox and Microsoft Office Suite, including Word, Excel, PowerPoint, One Drive, and One Note.
* Strong interpersonal, communication, and problem-solving skills.
* Highly detail-oriented and organized, with the ability to work independently.
* Ability to handle sensitive and confidential information with professionalism and discretion.###
Preferred Qualifications
* Experience in customer service, client relations, case management, or a related field.
* Familiarity with Salesforce or other database management systems.
* Experience working with youth, young adults, families, or community-based programs.
---# QCH BENEFITS Queens Community House is committed to supporting the professional growth, well-being, and work-life balance of our employees. Eligible employees receive a comprehensive benefits package that includes:
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
*…
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