Customer Service Manager

Location: Newark on Trent

Customer Service Manager

We are recruiting for an experienced Customer Service Manager to join a well-established and growing business based in Newark. This is an ideal role for someone who enjoys leading a team, improving processes, and delivering a high standard of customer service.

£35-40k

The Role:

Ensure customer service processes run smoothly and are followed consistently.
Oversee day-to-day customer enquiries, ensuring responses are timely, professional, and helpful.
Manage and support the customer service team, setting clear expectations and carrying out regular check-ins.
Handle escalated customer enquiries and resolve complex issues effectively.
Work closely with other departments to ensure customer issues are resolved as quickly and efficiently as possible.
Help develop and improve customer service processes to support the ongoing growth of the business.
Create clear guidelines for handling enquiries, complaints, returns, and delivery issues.
Monitor response times and customer feedback to identify areas for improvement.  The Candidate:  
Proven experience in a Customer Service Manager role within an office-based environment.
Excellent communication and people-management skills.
Strong IT skills and confidence using customer service systems.  INDSM